Refund Policy

Effective date: 27 September 2023

Refund Policy

Thank you for choosing Business Catalysts Strategy Consulting as your algorithmic trading platform provider. We strive to provide excellent service, but we understand that circumstances may arise where a refund is requested. Please read and understand this refund policy carefully before using our platform.

1. Refund Eligibility

Refunds will be considered only under the following circumstances:

• Technical issues: if the platform experiences a service outage or technical malfunction that prevents you from accessing or using the algorithmic trading services.
• Billing errors: if there are billing errors resulting in overcharges, duplicate charges or other payment-related issues.

2. Refund Request Procedure

To initiate a refund request, you must:

• Contact our customer support team at contact-us@bcatalysts.com within 15 days of the incident in the case of technical issues. In the case of a billing error, you may raise the issue within one month of the date of the incident.
• Provide detailed information about the problem, including screenshots, error messages and any other relevant details.

3. Investigation and Resolution

Upon receiving your refund request, our support team will investigate the issue. We will make reasonable efforts to resolve the problem promptly. Refunds will be processed if the issue is verified to be on our end.

4. Non-Refundable Situations

Refunds will not be provided in the following situations:

• User error: if the issue is the result of user error, misuse or a failure to follow platform guidelines.
• Change of mind: if you decide you no longer wish to use the platform when no technical issue or billing error has occurred. This includes dissatisfaction with investment outcomes.

5. Refund Method

Refunds, if approved, will be issued to the original payment method used for the transaction. Processing time may vary depending on the payment provider.

6. Currency

All refunds will be issued in the same currency as the original transaction.

7. Changes to this Refund Policy

Business Catalysts Strategy Consulting reserves the right to modify or update this refund policy at any time without prior notice. Clients are encouraged to review this policy periodically for changes.

8. Contact Information

For any questions or concerns regarding our refund policy, please contact our customer support team at contact-us@bcatalysts.com.

By using our algorithmic trading platform, you acknowledge that you have read, understood and agreed to the terms and conditions outlined in this refund policy. Your satisfaction and trust in our services are of the utmost importance to us.